Living and Working in Ukraine Blog

I live in Kherson Ukraine with my wife Anna and my stepdaughter Sveta. This blog chronicles my life, love and learning with my family, friends and work in the country I now call home. I work with various Ukrainians, foreigners, Ukrainian businesses and foreign businesses to help them succeed in Ukraine.


Caravela Ukraine Services Page

Visit this page to see a listing of our translation, language courses and consulting services.

Traditional Ukrainian Images on Fish Part 2

We spoke of  our work with Oksana Osnach and Andrey Lopushinsky in an earlier post.  They have resurrected a traditional Chumak artform, images on fish.  Here is a video from a local television station in Kherson who covered their activities in a news report.  For those who do not speak Russian/Ukrainian you can click on the Closed Caption icon at the bottom of the video and then click on the Setting Icon (gear), click on Subtitles, Automatic Translation, and then select the language you would like to see.  It is not a prefect translation but it will give you a general idea of who Oksana and Andrey are and how they decided to do this traditional art.  Contact Oksana Osnach by private message on Facebook @oks.osn for more information or to place an order. Pieces can be shipped anywhere in Ukraine.


Window on America

Every Sunday Tom Laughlin and Sveta Zorina from Caravela host the Window on America meeting at the Gonchara library in Kherson Ukraine for cultural exchange between the United States and Ukraine.  Window on America sites are funded by the U.S. Embassy in Ukraine.  You can see Tom on the far left and Sveta on the far right of the picture.



Business Club Kherson Ukraine

 Every Friday Caravela has a business club meeting led by Tom Laughlin.  The purpose of the meeting is to give business owners the opportunity to talk about their opportunities and challenges as well as get ideas and support for their business activities.  From left to right we have Oksana Osnach who is an artist and runs an art school, Tom Laughlin who has a training and consulting business, Sveta Zorina who has a English school and translation business, Oksana Voronina who has a custom embroidery and apparel business, and Aloyna Yashuk who is a yoga instructor.



Traditional Ukrainian Images on Fish

We are delighted to work with Oksana Osnach and Andrey Lopushinsky who have resurrected a traditional Chumak artform, images on fish.  The Chumaks were salt traders in traditional Ukrainian society who hauled salt and other goods in ox drawn wagons.  They painted religious icons on dried fish to protect them on their journeys.  Contact Oksana Osnach by private message on Facebook @oks.osn for more information or to place an order. Pieces can be shipped anywhere in Ukraine.



Financial Planning Class Kherson Ukraine

We were asked to give a financial planning class by Oksana Osnach who runs a art school in Kherson Ukraine.  Oksana organizes various events for her students that she feels might interest them.  Since Tom Laughlin has both an MBA and an MA in Human Development she felt he had the background to teach such a class.  Sveta Zorina is an interpreter so the class was present in both English and Russian.  Here is a video of our introduction to the class and a candid photo provided by Oksana with Tom sitting in a similar pose to the painting behind him while contemplating a question from the class.  Oksana has asked us to do a follow-up class on how to discuss finances with other family members.





English Proficiency Exam Preparation

Presentation at Window on America in Kherson.  How to prepare for the IELTS, TOEFL and other English proficiency exams.  English with Russian translation.

Custom Mask for Local Artist

Designs by Voronina did a custom mask for our office mate, Світлана Юр'єва (Svetlana Yurieva), a local artist in Kherson.  You can see examples of her work at https://www.instagram.com/svetlana_jureva/.



Bags for Kherson Chamber of Commerce and Industry

In cooperation with local artist Світлана Юр'єва (Svetlana Yurieva), Designs by Voronina embroidered special bags for the Kherson Chamber of Commerce and Industry with their logo and a sturgeon which is native to the Dnieper river that runs through Kherson.



Sewer Pipes and Ukrainian Neighbors


The majority of apartments in Ukraine are individually owned compared to the U.S. where most apartment buildings have a single owner who rents out the apartments.  In addition, many of the apartment buildings in Ukraine are Soviet era construction and are beginning to have significant issues with their basic infrastructure.  Finally, many apartment buildings no funds to deal with common infrastructure repairs.

My wife and I own such an apartment and are currently in the middle of a battle to replace sewer pipes which are beginning to leak into the elevator shaft which threatens to render the elevator inoperable.  Each of the apartments must pay to replace its section of the sewer pipe to remedy the problem.  After a month of attempts to get all of our neighbors to pay their portion of the repair, the building director has decided that she cannot allow the situation to continue because of the threat to the elevator so, as of noon today, she will turn off the water to our section of the building until the sewer pipe is repaired.

So, what's the problem?  Well, there is one old neighbor who lives alone and says that he simply doesn't have any money to pay for the repairs.  Another neighbor says that it is not his problem because it's not leaking into his apartment so everyone else should pay to fix the pipe.  Although this kind of battle is not unique to Ukraine, the way that everyone is dealing with the situation is somewhat different from what many expats might have experienced back home.  Everyone is filling their bathtubs and preparing for the water to be turned off for some period of time.

Although it's impossible to know exactly what everyone is thinking I can relate some of the sentiments that have been expressed to my wife as she tries to deal with this situation.  There are two primary categories of reactions.  A small number of residents feel that it's not their responsibility and the remaining residents don't want to pay more than their share to fix the pipe used by everyone in the building.  I offered to take a bucket of excrement to confront the neighbors who refuse to pay their share but my wife counseled against it.  The reason is simple.  That would be unacceptable behavior and turn everyone in the building against us, even the ones who are also suffering from the situation.

So, we sit here with a bathtub full of water waiting to see how long it takes for the situation to resolve itself.

Caravela Helps Ukrainian Startup



Tom Laughlin and Sveta Zorina, of Caravela Ukraine, were recently given a contract to supply executive, marketing and sales management services to Designs by Vorinina, a Ukrainian clothing company.  Oksana Voronina of Kherson Ukraine was given a grant from The New Generation Community CenterKherson Local Employment Partnership which she used to buy an embroidery machine to start a clothing manufacturing company.  The grant is part of the Inclusive Labor Market for Jobs in Ukraine project, implemented by the International Labor Organization and funded by the Government of the Kingdom of Denmark.  She named the company Designs by Voronina which offers custom embroidery services and is creating a line clothing and household accessories.

Website https://designsbyvoronina.blogspot.com/
Instagram/Facebook @designsbyvoronina

IELTS and a weekend in Odessa

Lesia and Sveta took the Academic IELTS test in Odessa this weekend.  They took the test so that we can work together to help people prepare for the full range of English proficiency tests including IELTS, TOFEL, and other English proficiency tests.  See more information on our Services page.



Protecting Your Money In Ukraine


This post captures the lessons I have learned about the ins and outs of financial transactions in Ukraine, and other countries, and the strategies I use to protect myself.  I am not a lawyer, financial expert or computer expert so anyone reading this should take that into consideration.

The way I move money to Ukraine has evolved since I first came here in 2016.  On my first trip I brought sufficient cash to pay for most of my expenses, used my credit cards for some transactions, used my ATM card to get cash and activated the international service on my cell phone so I could speak directly with my bank.  

The first rule I use when I travel is, I carry as much cash as I want but never carry any of credit or ATM cards unless I plan to use them at that moment.  If you are robbed and you have cash they will take the cash and leave you alone.  If you have cards then they can choose to coerce the PIN numbers from you and take cash from an ATM machine.  If you're really unlucky they can kidnap you to prevent you from reporting your card stolen and max out your cash limit the next day or two.  If your credit card does not have a PIN number then you are in even bigger trouble because there is no way for you to prove that to them and they may choose to torture you to make sure.  Today, I have Google Pay on my phone.  This is not 100% protection against someone taking my phone and forcing me to give them the PIN to my phone but it can't be used to get cash and it's easy to turn off as soon as I can get onto the internet.  Also, if I lose my phone I can turn off Google Pay without canceling my card.  Finally, banking laws in the U.S. and many other countries require the banks to reverse any charges that are fraudulent on a credit card, even if you lose control of your card.  I never carry a debit card and I usually use my credit card to get cash because of the fraud protection.  I have also found that banks block ATM cards in many countries but I can still use my credit card to get cash if I need it.

Now that I live here I need to regularly move money from my bank in the U.S.  Even though I use Google Pay as much as possible I still need to bring cash here.  I use Western Union for that.  There are less expensive means to move money but I have not found any to be as convenient and reliable as Western Union.  I can also send money directly to other people if necessary which means I don't actually need to handle the cash or do a domestic bank transfer to pay rent and make other substantial payments.  This also means that I have documentation for the payment.  The other reason to use Western Union, and other similar services, is that it does not require that I have a domestic bank account.

Banking is Ukraine and other countries can be tricky.  The banking laws in Ukraine and the banks themselves leave the consumer with significantly less protection than other countries.  Customer service is also lacking and the banking systems don't work very well.  I have an account here because it makes paying phone and other bills much more convenient.  All you need to open an account is a Temporary Residence Permit and a Ukrainian Tax Number.  For help with these things I use Zalizniak and Associates in Kyiv.  If the account is compromised my exposure is limited to the balance of my account.  I do not, nor will I ever have, a credit card from a bank in Ukraine.  My wife had her credit card information stolen and within an hour they had maxed out her card at a business in Russia.  The people at the bank did everything from accuse her of trying to cheat the system to saying that the matter was under investigation but it would take at least three months to complete the investigation.  The bank issued her a new card and soon raised her credit limit.  When she tried to get them to decrease the credit limit they told her that the limit was up to the bank and they would not change it.  She canceled the account and never got resolution to the money that was stolen.

Managing bank accounts remotely is also risky.  My wife had her credit card information stolen because she used public WiFi to access her banking app.  Yes, it was a rookie move but the bank app did not have adequate security to prevent fraud.  She should have used her mobile internet which is significantly more secure.  In addition, you have to be careful even when putting your information into your computer on a secure private network.  Tracking programs can record keystrokes on your computer so you need to have an up-to-date virus and malware system on your computer.  The most secure way to manage your bank accounts is by phone.  For only a few dollars a month you can get calling to North American from anywhere with Internet on Skype and doing your banking by phone will be more secure than by computer or a phone app.

Finally, there are real estate and business financial transactions.  I never, under any circumstances, make any substantial payments for anything in Ukraine without consulting my lawyer, period.  Real estate and contract law in Ukraine is substantially different and the legal system is very weak compared to most western countries.

I hope this is helpful.  If you have any questions on this or other aspects of living and doing business in Ukraine feel free to write us.

No Water for Two Days

Each year in April in Kherson they shut down the entire water system and sanitize it.  Although it's a bit of an inconvenience it does allow us to have safe tap water, unlike Mexico City where we used bottled water even to brush our teeth.

I was almost arrested at the airport in Ukraine...almost!



I used to carry a short (16 inch) collapsible baton in Ukraine for self protection, primarily from the stray dogs in the small city where I live. On a trip back to the U.S. I had it in my luggage and the security screening at the door entering the airport noticed it. Here's what happened.

  • The person running the x-ray machine asked me to take out the baton.
  • She called over her colleague and they chatted for a moment. Then she asked me to wait.
  • An airport security guard came over, shrugged and called someone on his phone.
  • A second airport security guard came over, they talked, he shrugged and he called someone on his phone.
  • A third airport security guard came over, they all talked and he said to me, "criminal" while pointing at the baton. He called someone on his phone.
  • Two airport police officers showed up, looked at the baton and they called someone. I used my phone to translate a question, "will I make my flight?" They shrugged.
  • Forty minutes after this all began two men in officer uniforms showed up. One was clearly the person in charge.
  • Here's what happened next. 

The guy in charge picked up the baton with his thumb and index finger as if it were a dead rat. Looked at the two police officers and said something in Ukrainian that I didn't understand. From the look on his face it looked like he was saying something like, "Are you stupid?" Then I heard them say something about a "military weapon". He then held it between his index fingers and said something like, "It's only this long." By now the security guards had scattered and the two police officers where clearly looking for some way to do the same. The officer in charge handed me the baton, said something in Ukrainian, and shook my hand. I said thank you, smiled and never brought that baton to the airport again.

In Ukraine, like many cultures and societies classified as "formal", there is always one person in a position of authority who interprets the rules and has wide discretion in their application. Submitting to their authority is usually the best initial strategy. You can always argue later. If you begin by arguing you'll be challenging that authority which is rarely a good idea.

I hope this is helpful.  If you have any questions this or other aspects of living and doing business in Ukraine feel free to write us.

Lining up in Ukraine

Of all the cultural and societal differences I have experienced in Ukraine, standing in line has been one of the most difficult.  Let's explore what I have learned in the last 4 years.

First, some caveats.  I live in Kherson Ukraine so my experience doesn't necessarily translate to all regions of Ukraine.  I didn't speak Ukrainian or Russian when I arrived so, some of what I have experienced is due to a lack of language skills.  Finally, no one in Ukraine likes the way lines work so this isn't difficult only for foreigners.

Second, some history.  There are three different generations here that overlap somewhat in their experiences depending on their exact age and where they grew up  There is the soviet generation that has lived the majority of their life in the soviet system.  There is the post-soviet generation that lived a significant part of their lives during the chaotic period in the 90's and early 2000's.  Then there is the non-soviet generation that were children in the post-soviet period but became teenagers in the last 10 to 15 years.  The non-soviet generation has grown up with smart phones, the Internet, and many have been educated outside Ukraine.

Those from the soviet generation talk about lines as challenges they had to overcome for their very survival.  Lines were long, products were often in short supply and there simply wasn't enough time to stand patiently in every line necessary to get what you needed to survive.  This is when the practice of holding a place in line seems to have originated.  You would come to a line, find out where you were in that line and then go reserve a place in another nearby line, the whole time moving back and forth between lines to keep your place.  This practice is still observed today.

Those from the post-soviet period experienced a slightly different dynamic.  They talk about an emerging practice of finding either sneaky or aggressive ways to move to the front of the line.  The techniques vary from elderly men and women aimlessly wandering to the front of the line as if disoriented and hard of hearing to the self proclaimed upper class who simply walk to the front of the line and ignore the peasant hordes standing in line.  Some of this is also still practiced today.

One additional difference between Ukraine and other countries is the responsibility the shop or office staff to maintain order in the line.  They don't usually take any responsibility.  They look up when they are done serving someone and whoever is standing in front of them gets helped next.  If you are standing at a deli or meat counter the line will typically follow the person behind the counter so as to be position to be helped as it is their turn.

So, here's how it usually seems to work today.  In the photo for this post you can see the line outside a bank.  The number of people allowed in the bank is limited because of the pandemic so people need to "line up" outside.  I did not need to stand in this line but, if I had, I would simply walk up to the group, ask who was last in line, and wait until they went into the bank so I would know I was next.

If you are at the train station with multiple windows you'll need to navigate the complex and confusing process of figuring out which window or windows will do what you need and then hoping that you reach the front of the line before the person leaves without a single word about where everyone should now to go get help.

If you come to Ukraine expecting clearly defined lines with everyone waiting their turn enforced by the staff of the shop or office you will be very disoriented.  Take an interpreter who knows the language and the culture, be patient, and learn how it really works.  You'll eventually figure it out.

I hope this is helpful.  If you have any questions this or other aspects of living and doing business in Ukraine feel free to write us.

Kitchen Tour

A brief tour of our kitchen and some of our newer appliances.